25 years — systems that work

Our clients come from every sector and are of every size:

• Manufacturing companies
• The food industry and catering
• Construction and installation companies
• IT and telecommunications companies
• Healthcare facilities and laboratories
• Municipalities and government administrations

We prepare organisations for certification to 35 standards — from ISO 9001, ISO 14001 and ISO 45001 to ISO/IEC 27001, NIS2, HACCP, IFS, BRCGS and ESG assessments. We build integrated systems that combine several standards into one.

Beyond implementation, we offer support after certification — internal audits, management review and preparation for surveillance audits — as well as internal auditor training, assistance with EU programmes and recruitment.

Experience built up since 2001, with more than 2000 certified companies from different sectors. Every solution is built around the specific organisation — no template documents that nobody reads.

We practise what we recommend: we ourselves work to our own integrated system to ISO 9001, ISO 14001, ISO 45001 and ISO/IEC 27001. And we are a consultant, not a certification body — which guarantees the impartiality of the audit.

The policy is part of the organisation’s overall policy and strategy and is focused on meeting clients’ requirements and expectations in the development and implementation of management systems. Its principles also frame our objectives:

Towards our clients

• Clear and precise definition of the work with each client, taking account of their specific needs
• Good planning that takes the client’s particular requirements into account
• Analysis of the results of completed work and evaluation of its effectiveness
• A focus on the client company’s strategy and on carrying it into the management system
• Long-term relationships with partners that bring greater effectiveness and mutual benefit

Towards colleagues and competitors

• Ethical conduct towards our competitors and a search for partnership — “together, not against each other”
• Engaged specialists and associates, with continuous training on new developments in management systems and regulatory requirements

Information security

• Guaranteeing the confidentiality, availability and integrity of the information clients provide
• Appropriate management and protection of the company’s own information
• Adequate and systematic assessment of information security risks
• Compliance with applicable legislation and with our contractual obligations to clients in the field of information security

Environment and safety

• Rational use of the available raw materials and resources
• Improving and maintaining a healthy working environment
• Minimising waste through systematic, integrated waste management

Our efforts are directed at managing effectively and efficiently all the processes that affect quality, the environment, health and safety at work and information security, and at training our staff. The managing director takes personal responsibility for providing all the resources needed to meet these objectives.

The aim of the Client Charter is to improve the quality of our consulting services and training and to encourage clients to share their views. It helps you get to know our services and how we work together; it does not create rights or obligations.

• To provide us with the information needed to deliver the service, and to inform us promptly of any changes
• To help us fulfil our contractual obligations properly and on time

Confidentiality. We guarantee and protect our clients’ trade secrets and independence. For every service we keep to the agreed deadlines and terms and to ethical standards of conduct.